Data controller: Ryiako Mykola · Poland
Armii Krajowej 55B, lok. 8, 83-110 Tczew, Polska
- Send your request from the email address used for your CountTrace account. If you cannot access it, describe the problem so we can agree on a proportionate identity check.
- Include only what is needed to identify the request. Do not send passwords, login codes, identity documents or a warehouse backup.
- We will review your request and reply without undue delay, normally within one month. If a lawful extension is needed, we will explain it within that month.
No mail app? Send an email to support@counttrace.com.
What happens next
Opening the email does not submit a request. Send it from your mail app. A request does not immediately delete your account, cancel a paid subscription or erase the warehouse database on your computer. We will explain the consequences before closing the account and tell you which records, if any, must be retained by law.
To stop subscription renewal, use Manage payment in your account. You can also ask for help by email. Open account
You can also request access, correction, restriction or portability, or object to processing where applicable. You may complain to the Polish supervisory authority (UODO) or your local data protection authority. Polish data protection authority.